Return Window
You may request a return within 14 days of delivery. Requests made after this period may not be accepted.
Return Conditions
To be eligible for a return, the item must be:
- Unused and in the same condition as received
- In the original packaging, with all original tags, boxes, and accessories
- Free from signs of wear, dirt, damage, or alteration
- Not a final-sale or clearance item, unless the item arrived damaged or defective
For hygiene reasons, certain items such as worn socks, insoles, or used shoe-care products may not be returned unless they arrived damaged or defective.
How to Start a Return
Email us at info@zapposdeal.my with your order number and the item you want to return. We will review your request and provide return instructions. Please do not send items back without contacting us first.
Return Shipping Cost
We cover return shipping costs for approved returns. There is no restocking fee. We will provide a return label or return instructions as part of the return process.
Return Address
Zapposdeal
1380 Jack Smith Road
Rockfield, KY 42274
United States
Refund Processing
Once we receive the returned item and confirm it meets the return conditions, we will process the refund within 1–2 business days. The refund will be issued to the original payment method. Depending on your bank or payment provider, it may take an additional 7–10 business days for the refund to appear on your statement.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery. Please include your order number, a description of the issue, and photos if possible. We will arrange a replacement, exchange, or refund as appropriate.
Exchanges
We do not currently offer direct exchanges. If you want a different size or item, please return the original item according to this policy and place a new order.
Non-Returnable Items
Final-sale items, clearance items, gift cards, and used hygiene-related products are not returnable unless they arrived damaged or defective.